Refund Policy

FOR ALL CUSTOMERS IN AUSTRALIA & NEW ZEALAND

The following refund policy applies to Australia and New Zealand customers specifically.

You can return any damaged or incorrect item for a refund, within 30 days of receiving your original order. The Shnack Team must authorize all returns via the Support Email. (hello@shnack.co.nz)

Full Refund for the Item will be offered: If the items you received were incorrect, damaged, missing, or not as we described them, then you’ll get a full refund for that item. 

Title

1. Policy Overview

2. Authorisation

3. Shipping

4. Refunds, New Zealand & Australia

5. Late or Missing Refunds

6. Unclaimed Orders

1. policy overview

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange. To complete your return, we require a receipt or proof of purchase. 

Prior to processing refund or exchanges, customers are required to send pictures of defects, without pictures we cannot process request. 

To be eligible for a return your item must be unused and in the same condition that you received it. It must also be in the original packaging. 

2. authorisation

Before you return your product, you must email us: hello@shnack.co.nz so we can provide you with return details.

3. shipping

Once the return has been authorized and return details provided - You will be responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 

Depending on where you live, the time it may take for your exchanged product to reach you may vary. 

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

4. refunds, new zealand & australia

Once your return is received and inspected - We will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

5. late or missing refunds

If you haven’t received a refund yet - First check your bank account again. 

Then contact your credit card company, it may take some time before your refund is officially posted.  Next, contact your bank. There is often some processing time before a refund is posted. 

If you’ve done all of this and you still have not received your refund yet, please contact us at hello@shnack.co.nz

6. unclaimed orders

It is the customer's responsibility to follow tracking advice and be present when order is being delivered.

Regardless of the postal service, deliveries will always be attempted at least once, and if undeliverable, will then be taken to the local post office or relevant postal center until claimed. 

If customer does not claim this order within 5-10 business days (may differ depending on country and service), the order may be returned to us, and in such a case we do not offer a refund or replacement, however can re-send the order if the customer is willing to cover postage costs.

Shipping

FOR ALL CUSTOMERS IN AUSTRALIA & NEW ZEALAND

Once your order has been fulfilled, you’ll receive a an email with your tracking number.

In the unlikely event that your order doesn't arrive within the timeframe or is
damaged, please get in touch with us at hello@shnack.co.nz.

Delivery Time and Costs:
 
New Zealand
Standard up to 4kgs - $6.00 North Island
Standard up to 4kgs $9 South Island NZD
(Orders over $100 are free)
1-2 business days to main cities and towns
2-3 business days for rural delivery

Please send us a message as we'd love to hear from you! Any queries regarding terms and conditions, shipping or returns see the links to our policies below!

Support

Refund Policy

Shipping Policy

Get In Touch

19/30 Foundry Road, Silverdale 0932, New Zealand

hello@shnack.co.nz

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